Effective auditing in care: Selecting auditors – part 7 of 13

This article is part 7 of 13 and is a guide to auditing for managers of care services such as residential homes for the elderly, the learning disabilities sector, mental health carers and domiciliary care.

7.0 SELECTING AUDITORS

Managers should select staff to be internal auditors who are independent and carry no responsibilities for the area to be audited. Ideally, auditors should be trained to carry out internal audits. Where resourses do not provide for training staff should be selected who possess the following qualities:

• Demonstrated integrity
• Demonstrated competence and due professional care
• Is objective and free from undue influence (independent)
• Is committed to the mission and values of the service
• Demonstrates a commitment to quality and continuous improvement
• Communicates effectively
• Is insightful, proactive, and future-focused
• Promotes service improvement.

Part 8 coming next week.

Albert Cook
Managing Director
Bettal Quality Consultancy

Fellow Chartered Quality Institute
The Cared 4 quality management system contains all the tools you require to carry out effective auditing.

We are developed an audit pack to sit alongside these guidance notes which is available from Bettal Quality Consultancy. Please call us on 016977 41411 if you would like more information.

Effective auditing in care: Planning an audit – part 6 of 13

This article is part 6 of 13 and is a guide to auditing for managers of care services such as residential homes for the elderly, the learning disabilities sector, mental health carers and domiciliary care.

6.0 PLANNING AN AUDIT

Managers should plan internal audits through an audit schedule. The schedule should contain all the policies and procedures within the service quality management system. The schedule will contain the date of the planned audit and when it was carried out.

The date for audits of care plans should be set at the care plan review.

Managers may wish to apply to internal audits the model:

PLAN – DO – CHECK – ACT

PLAN Define the audit programme
DO Implement the audit programme
CHECK Review the audit programme
ACT Improve the audit programme

Part 7 coming later this week.

Albert Cook
Managing Director
Bettal Quality Consultancy

Fellow Chartered Quality Institute
The Cared 4 quality management system contains all the tools you require to carry out effective auditing.

We are developed an audit pack to sit alongside these guidance notes which is available from Bettal Quality Consultancy. Please call us on 016977 41411 if you would like more information.

Effective auditing in care: Principles of auditing – part 5 of 13

This article is part 5 of 13 and is a guide to auditing for managers of care services such as residential homes for the elderly, the learning disabilities sector, mental health carers and domiciliary care.

5.0 PRINCIPLES OF AUDITING

There are five key principles that I believe should underpin auditing in the care sector auditing:

• Focus on the Service user
• Clear measurable statements of service user requirements and preferences
• Clear policies and procedures that refer to National Standards and best practice
• Evidence of meeting service user requirements, preferences and outcomes
• Continual improvement.

Part 6 coming next week.

Albert Cook
Managing Director
Bettal Quality Consultancy

Fellow Chartered Quality Institute
The Cared 4 quality management system contains all the tools you require to carry out effective auditing.

We are developed an audit pack to sit alongside these guidance notes which is available from Bettal Quality Consultancy. Please call us on 016977 41411 if you would like more information.

Effective auditing in care: Types of audits – part 4 of 13

This article is part 4 of 13 and is a guide to auditing for managers of care services such as residential homes for the elderly, the learning disabilities sector, mental health carers and domiciliary care.

4.0 TYPES OF AUDITS

There are a number of different types of auditing processes (internal, external, compliance, process, quality etc), but for the purpose of this guidance I will focus on internal auditing.

This is a short article as Part 5 onwards will focus on the principles of audition, planning an audit, selecting auditors etc.

Part 5 coming later this week.

Albert Cook
Managing Director
Bettal Quality Consultancy

Fellow Chartered Quality Institute
The Cared 4 quality management system contains all the tools you require to carry out effective auditing.

We are developed an audit pack to sit alongside these guidance notes which is available from Bettal Quality Consultancy. Please call us on 016977 41411 if you would like more information.

Effective auditing in care: Why auditing is important – part 3 of 13

This article is part 3 of 13 and is a guide to auditing for care services managers working in these sectors: elderly residential care, mental health, learning disabilities and domiciliary care.

3.0 WHY AUDITING IS IMPORTANT

Managers need to know that the service is operating as intended. Auditing provides written evidence that users of the service, carers and staff are involved in measuring the effectiveness of the service.

Auditing demonstrates and provides evidence to CQC and Local Authority Commissioners that the service is able to respond to the Key Lines of Enquiry and meet the Fundamental Standards.

Corrective actions to address any shortfall demonstrate a willingness to put things right and a commitment to improvement.

Auditing is an essential ongoing tool that should become an integral part of the service. In doing so it ensures that standards and service user requirements continue to be met. If managers are assured that their service is operating as intended they will have confidence in meeting enforcing officer’s inspections.

Part 4 coming next week.

Albert Cook
Managing Director
Bettal Quality Consultancy

Fellow Chartered Quality Institute
The Cared 4 quality management system contains all the tools you require to carry out effective auditing.

We are developed an audit pack to sit alongside these guidance notes which is available from Bettal Quality Consultancy. Please call us on 016977 41411 if you would like more information.