Dementia Care and the importance of Culture, recruitment, supervision and staff monitoring

Recent reports in the press have once again highlighted abusive practise within the care sector which continues to damage the reputation of managers and staff, who strive to provide a good service for their service users.

A whistle blower reported to their local newspaper that care staff at their home were taunting dementia residents by mistreating their comfort dolls.

This incident demonstrates why managers in care services need to have robust recruitment procedures that enable them to select the most appropriate people for the environment in which they are required to work in.

They should have procedures in place which inform staff what they should do if they are concerned. One cannot emphasise the importance of culture in a care service, where staff working together adopt and own the values of the service. This coupled with regular supervision, appraisal and monitoring of staff would keep managers more informed of practice (good and bad) and help reduce the incidents of abuse.

Albert Cook BA, MA & Fellow Charted Quality Institute
Managing Director
Bettal Quality Consultancy

Effective auditing in care: Reviewing the audit programme – part 13 of 13

This article is part 13 of 13 and is a guide to auditing for managers of care services such as residential homes for the elderly, the learning disabilities sector, mental health carers and domiciliary care.

13.0 REVIEWING THE AUDIT PROGRAMME

When reviewing the results of the audit programme the manger should along with the auditor ask the following questions:

• Are the services internal audit plans and schedules being met?
• Do the service audit plans focus on service user satisfaction?
• Is the service meeting service user requirements and the Fundamental Standards
• Where there are problems are we identifying the root cause?
• Are audit reports of a good standard?
• Are non-conformities written clearly and simply to be easily understood?
• Do we give sufficient compliments for good practices?
• Are we identifying opportunities for improvement?

Albert Cook
Managing Director
Bettal Quality Consultancy

Fellow Chartered Quality Institute
The Cared 4 quality management system contains all the tools you require to carry out effective auditing.

We are developed an audit pack to sit alongside these guidance notes which is available from Bettal Quality Consultancy. Please call us on 016977 41411 if you would like more information.

How can care providers comply with CQC fundamental standards?

Recent reports in the press continue to criticise care home providers for failing to comply with the requirements of the Fundamental standards and Care Quality Commission. We all know the difficulties of providing quality services with limited resources, but the bottom line is that there are an increasing number of services who are complying with the standards.

Why then do some services have difficulties in addressing the standards and demonstrating compliance to CQC? Here at Bettal we believe that care services will achieve quality and demonstrate compliance if they have the following pre-requisites of quality in place:

– Owners and management committed to quality
– Well trained, enthusiastic and caring staff
– A quality management system that supports managers and staff to deliver quality care
– Records of auditing that provide evidence that the service is operating as intended by the manager and complies to the standards
– Evidence of service user’s involvement in care and outcome achievement
– Evidence of service user’s satisfaction with the service

Bettal believes that most managers would agree that these essential requirements of a quality service and evidence suggests they underpin CQC inspections.

In our cared 4 quality management we provide all the documentation you require to demonstrate to CQC that you provide a quality service that is compliant to the fundamental standards.

Why not contact us to learn more about how the Bettal Quality Management System plus our knowledge of the care sector and quality assurance can support you to become a quality service.

We would welcome feedback on Facebook and Twitter on the value of our list of pre-requisites of quality and other articles and blogs that appear on this site.

Thank you for reading.

Huge thank you to our customers

Yesterday was Blue Monday but here at Bettal we have nothing to be blue about…

We received lots of lovely messages over the Christmas period from our customers and we’re sharing a few here:

Dear Kath and All Bettal Staff,

I am eternally grateful for the support you have given me over the year.

Happy Christmas to Everyone!

Ann – The Charterhouse – Queen Elizabeth 11 Infirmary

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Merry Christmas from all of us at Quality Care of Cheadle.

Bridie Meehan – Quality Care of Cheadle

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THANK-YOU FOR YOUR CONTINUED SUPPORT!

Katie Barnes – Edgar Street Manager

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Thank you Ann, Bridie and Katie… your comments are much appreciated.

From all at Bettal Quality Consultancy.

Effective auditing in care: Audit reporting – part 12 of 13

This article is part 12 of 13 and is a guide to auditing for managers of care services such as residential homes for the elderly, the learning disabilities sector, mental health carers and domiciliary care.

12.0 AUDIT REPORTING

When writing up their audit report the auditor should:

• Complete – include the specified requirement and objective evidence
• Correct – take care to accurately and correctly convey the information
• Concise – express the statement as briefly and succinctly as possible
• Clear – use easy to understand words and terminology
• Confirm – the information needed to carry out corrective actions has been stated.

Part 13 coming later this week.

Albert Cook
Managing Director
Bettal Quality Consultancy

Fellow Chartered Quality Institute
The Cared 4 quality management system contains all the tools you require to carry out effective auditing.

We are developed an audit pack to sit alongside these guidance notes which is available from Bettal Quality Consultancy. Please call us on 016977 41411 if you would like more information.