Section 7 Describe how you will provide the service
This is the last in a series of blogs that I have written to enable people who are seeking registration to gain a greater understanding of Section 7 of the CQC Application for Registration Form requirements.
This section focuses upon how the service will address the five key questions (KLOES):
- Are they safe?
- Are they effective?
- Are they caring?
- Are they responsive to people’s needs?
- Are they well-led?
What CQC are looking for here? CQC needs confirmation that you have policies, procedures and processes in place that are capable of delivering care to meet the Key Lines of Enquiry. Here at Bettal we offer the Cared 4 Quality Management System that emphasises the importance of quality as well as compliance. Our quality Management System contains policies and procedures that are cross referenced to all the prompts of the KLOES.
However, it is not enough just to have policies and procedures in place. You will also need documentation that enables you to record and therefore demonstrate to inspectors that you can produce evidence of how you deliver services to service users and meet CQC Standards.
When advising our customers about meeting the requirements of this section, we identify the polices procedures and forms relevant to the Key Lines of Enquiry, and these are forwarded on by the customer to CQC as part of the application.
At this point you should remember that CQC want to know how you intend to assure the quality of care you intend to provide. You will need to consider how you will monitor and audit the quality of your service. How you will communicate with service users, and how you will survey their views of the quality of the service you provide and act upon suggestions for improvement.
Albert Cook Albert Cook BA, MA & Fellow Charted Quality Institute
Bettal Quality Consultancy