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We’ve put together a list of the most common terms associated with care quality in health and social care services including care homes, learning disability services, domiciliary care services and person centred planning.

Assessment of Needs

A needs assessment is a systematic process for determining and addressing needs, or “gaps” between current conditions and desired conditions or “wants”. The discrepancy between the current condition and wanted condition must be measured to appropriately identify the need. Needs Assessments are used to identify strategic priorities, define results to be accomplished, guide decisions related to appropriate actions to be taken, establish evaluation criteria for making judgments of success, and inform the continual improvement of activities within organisations.

Care Quality Commission

Also known as CQC. The Care Quality Commission is the independent regulator of all health and social care services in England. The Care Quality Commission monitors, inspects and regulates hospitals, care homes, GP surgeries, dental practices and other care services to make sure they meet fundamental standards of quality and safety and publishes what it finds, including performance ratings to help people choose care.


Domiciliary Care, also known as home care, is a term used for the care and support services provided to individuals in their own homes by care workers to assist them with their daily lives.

Key Lines of Enquiry (KLOEs)

There are five key lines of enquiry (KLOEs) that the Care Quality Commission (CQC) inspectors use to assess services – are they safe, effective, caring, responsive (to people’s needs) and well-led?

Mental Health

A person’s ability to manage and cope with the stresses and challenges of life.

Nominated Individual

Nominated individual means the person who is employed as a director, manager or secretary of a body and whose name has been notified to CQC as being the person who is responsible for supervising the management of the carrying on of the regulated activity by that body.

Palliative Care

The active, holistic care of people who use services who have advanced progressive illness. The goal of palliative care is to achieve the best quality of life for people who use services and their families.

Person Centred

Putting the person who uses services at the centre of their care, treatment and support, ensuring that everything that is done is based on what is important to that person from their own perspective.

Person Centred Planning (PCP)

Refers to the process of life planning for an individual. Person centred planning is a set of approaches designed to assist someone to plan their life and supports. It is used most often as a life planning model to enable individuals with disabilities or otherwise requiring support to increase their personal self-determination and improve their own independence.

Policies and Procedures

All care homes, domiciliary care, mental health, day care and residential care homes supporting those with learning disabilities should have policies and procedures in place to cover all areas of these services. These policies and procedures should be submitted as part of the Care Quality Commission (CQC) registration process and subsequent inspections.


We've only been running for 2 years but CQC inspectors have commented that we have better documentation than agencies that have been running for many years.
Lee Marsh - New Horizons Trust