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Bettal Policies & Procedures in Care Homes, & Nursing Homes

The Bettal Cared 4 system of residential care home policies and procedures and nursing home policies and procedures is designed to achieve quality services for Service Users and comply with the Care Quality Commission Fundamental Standards and Key Lines of Enquiry and includes 60 policies, 74 procedures and 150 forms.

We believe that where a service has the Cared 4 quality management system in place that is being followed by staff the service they will meet the requirements of CQC. This because every prompt contained in the Key Lines of Enquiry forms an integral part of our policies and procedures.

The Cared4 system for older persons has been the subject of substantial research knowledge of inspection and management of care services.

The care policies and procedures were developed with the help of staff working in care homes for older persons. They are therefore based upon the practical delivery of care tasks. The procedures follow best practice in a sequential format and therefore each stage of the procedure is clear and understandable to all staff.

As a result, Cared 4 can be seen as much more than a set of policies and procedures but a quality management system that is also a training resource for staff. It enables managers to give new staff policies and procedures required for their role, based on best practice so that staff gain an understanding of quality of care from induction at the outset.

Cared4 has now been on the market for more than 20 years It is now recognised as being among the leading quality management systems in the social care sector, with the longest success rate. Tantamount to the regard in which Cared4 is held by management, staff and CQC inspectors.

Given the track record and background to Cared4 and those involved in its development you can be sure that you are investing in a system that will give confidence to you and your staff in delivering quality care services to Service Users, and demonstrating to CQC inspector’s compliance to requirements.

Bettal is so confident about Cared 4 meeting the CQC Fundamental Standards and the Key Lines of Enquiry; that should an inspector require a document that is not in our system we will create it for you free of charge.



Albert Cook

Former Principal Inspector and Fellow of the Chartered Quality Institute


List of documents:                       

Please click on the titles below to see samples of the Cared 4 system:


SD-05 Service Users Medication

3.0 C4 OP Keylines of Enquiry Evidence Table

SD-22 Crisis Management and Service Continuity

QP-60 Positive Culture

QP-17 Nutrition and Hydration

MA-10 Staff handover procedure






We've only been running for 2 years but CQC inspectors have commented that we have better documentation than agencies that have been running for many years.
Lee Marsh - New Horizons Trust