Tree Road, Brampton, Cumbria, CA8 1UA

Update Service

Home Update Service

Update Service

Bettal recognises the importance of keeping our customers quality management systems up to date and regularly issues updates to ensure your system contains the latest requirements of legislation and best practice recommendations.

Updates are released in March, July and November of each year and additionally where there is an important requirement. A central feature of the updates service is the recommendations of best practice from our customers, which we issue as part of the updates service.

In 2013 we developed a range of new policies, procedures and amended others including:

New Policies

  • Positive Culture
  • Duty of Candor.
  • Social Isolation.
  • CCTV Policy.

New and amended procedures

  • Confidentiality and Access to Records
  • Recruitment of Staff
  • Safeguarding people from Abuse
  • Palliative Care and Bereavement
  • Management of Continence
  • Social Media Policy
  • Service User’s Medication
  • Visitors to the home
  • Safe Use of Bedrails


  • Data Protection policy and the Id Verification
  • Continence Assessment
  • Bed Rails Risk Assessment form Bed Rails


We've only been running for 2 years but CQC inspectors have commented that we have better documentation than agencies that have been running for many years.
Lee Marsh - New Horizons Trust