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Community Mental Healthcare Sees No Improvements, Report Reveals

People’s experiences of community mental healthcare services across England have not improved over the last couple of years – and in fact, in some cases they’ve even got worse.

This is according to new research from the Care Quality Commission (CQC), revealing that while 64 per cent of those asked rated their experiences as seven out of ten or above, this is not an improvement on what was seen in 2014 where 65 per cent said the same.

In addition, it seems that fewer people than ever are happy with the quality of care and support they receive when they do make contact with a healthcare professional. Some 26 per cent admitted that they didn’t feel they got the help they required from crisis care, compared to 21 per cent three years ago.

Deputy chief inspector of hospitals (lead for mental health) at the CQC Dr Paul Lelliott said: “The finding that a higher proportion of people who sought help in a crisis were dissatisfied with the help provided is a particular concern.

“We expect providers to review their results very carefully. We will continue to use these findings to plan our inspections and will be looking carefully at the action plans that providers have developed in response to their local survey results.”

Back in October, the CQC also published its initial review of mental health services for children and young people, finding that although the majority of specialist services do provide good quality care too many young people are struggling to access services. As such, they’re not receiving the care they need as and when they need it.

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