Benefits of technology in care Technology can:
give people more control over their health, safety and wellbeing
support them to be more independent or feel less isolated
link them to services which are important for them
enhance the care or treatment providers offer
help them communicate with families, professionals and staff
help staff to prioritise and focus their attention on people who need it most
capture and compare data and share good practice with peers. If providers are to make the best use of technology then people's safety, dignity and consent must be at the centre of decisions about their care. This applies to decisions about the use of new technology. Being clear about people's rights, privacy and choice must always come first.
Questions to ask before using technology CQC ask providers to consider the following question if they are thinking about using technology to deliver care.
How will you involve people who use your service in your plans and putting the new technology into use?
What do the people it will affect need to know to make an informed choice? Do they fully understand the implications of the new technology?
Who will the technology affect and how will it affect them?
What outcome do you want to achieve? How will you measure it?
Will the technology fully meet the needs of the people using your service? If not, what else do you need to provide?
Are there more appropriate ways to meet these needs?
What are the practical and legal issues you need to think about before you introduce new technology?
What are the risks and how will you manage them? Particularly during transition and early implementation of the technology or system. What is your contingency plan to keep people safe?
How have you involved your staff? What information and training do they need so they can be confident and competent? This includes understanding their responsibilities and how to respond to associated risks.Innovative use of technology can help answer our five key questions When CQC inspect and monitor health and social care services, there are five key questions they ask. The following examples illustrate how technology can support good and outstanding person-centred care.