Effective auditing in care: Auditing perspectives - part 10 of 13
10.0 AUDITING PERSPECTIVESThe Auditor should ensure that every audit situation is examined from three perspectives: 1.0 Intent – Does the policy or procedure clearly state what the service said it will do?In other words do the documents adequately express the services intentions? 2.0 Implementation – Has the service done what it said it would do?In other words do the observed and recorded practices conform to the intent? 3.0 Effectiveness – Has it been done well? In other words have the outcomes been achieved? Effectiveness can be defined in terms of: Did staff follow the procedure as required and were outcomes met? Part 11 coming later week. Albert CookManaging DirectorBettal Quality Consultancy Fellow Chartered Quality InstituteThe Cared 4 quality management system contains all the tools you require to carry out effective auditing. We are developed an audit pack to sit alongside these guidance notes which is available from Bettal Quality Consultancy. Please call us on 016977 41411 if you would like more information.