This article is part 13 of 13 and is a guide to auditing for managers of care services such as residential homes for the elderly, the learning disabilities sector, mental health carers and domiciliary care.
13.0 REVIEWING THE AUDIT PROGRAMME
When reviewing the results of the audit programme the manger should along with the auditor ask the following questions:
• Are the services internal audit plans and schedules being met? • Do the service audit plans focus on service user satisfaction? • Is the service meeting service user requirements and the Fundamental Standards • Where there are problems are we identifying the root cause? • Are audit reports of a good standard? • Are non-conformities written clearly and simply to be easily understood? • Do we give sufficient compliments for good practices? • Are we identifying opportunities for improvement?
Albert Cook Managing Director Bettal Quality Consultancy
Fellow Chartered Quality Institute The Cared 4 quality management system contains all the tools you require to carry out effective auditing.
We are developed an audit pack to sit alongside these guidance notes which is available from Bettal Quality Consultancy. Please call us on 016977 41411 if you would like more information.