Effective auditing in care: Reviewing the audit programme - part 13 of 13

13.0 REVIEWING THE AUDIT PROGRAMMEWhen reviewing the results of the audit programme the manger should along with the auditor ask the following questions: • Are the services internal audit plans and schedules being met?• Do the service audit plans focus on service user satisfaction?• Is the service meeting service user requirements and the Fundamental Standards• Where there are problems are we identifying the root cause?• Are audit reports of a good standard?• Are non-conformities written clearly and simply to be easily understood?• Do we give sufficient compliments for good practices?• Are we identifying opportunities for improvement? Albert CookManaging DirectorBettal Quality Consultancy Fellow Chartered Quality InstituteThe Cared 4 quality management system contains all the tools you require to carry out effective auditing. We are developed an audit pack to sit alongside these guidance notes which is available from Bettal Quality Consultancy. Please call us on 016977 41411 if you would like more information.