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A Guide to Compliance Management in the Social Care Sector


Compliance management is essential in all commercial settings and industries, especially so in the social care industry due to the delicate nature surrounding patient safety and privacy. To ensure that your social care establishment stays in line with all the necessary laws, regulations and requirements, it’s beneficial to utilise the help of a comprehensive compliance management system - one tailored specifically to the care sector.


To help you learn more about what this entails and how it can be beneficial to you, we’ve put together this helpful guide detailing all you need to know.


What is Compliance Management?


All businesses must follow compliance management in order to stay on the right side of the law within their business operations. But what does this actually mean?


In simple terms, compliance management is the process of ensuring that all your employees and business activities across your organisation are in line with the necessary laws, regulations and requirements. This includes requirements not only set by the government, but by regulatory and industry bodies, as well as employee unions.


Should you be found non-compliant in any way, then you can be faced with significant fines and business disruption. As a way to avoid this, then, most businesses will use a combination of documented policies and procedures and compliance audits.


How Does This Apply in the Social Care Industry?


Now that we’ve explained what compliance management is in general, let us now look more specifically at how this applies to social care settings.


Managing the safety and welfare of clients and patients is of course the primary function of health and social care providers, with it being essential that the necessary standards and regulations are met when doing so. However, because of the potential vulnerability of those being cared for (as well as the potential vulnerability of your staff’s safety), achieving and maintaining compliance is even more critical.


Social care policies and procedures must be kept up to date, reviewed regularly by management and:



Care Home CQC Compliance


As you will have noticed in the aforementioned list, social care organisations must comply with the latest regulations from CQC. This is the Care Quality Commission, which is England’s national regulator for the Department of Health and Social Care. As such, CQC is responsible for the regulation and inspection of all health and social care providers in England, so it’s essential that you remain CQC compliant.


In order to operate as a social care organisation, you must be registered with CQC, which automatically means you are agreeing to comply with their regulations.


Though these are, of course, extensive, there are some fundamental standards all care providers are expected to adhere to, which can be helpful to familiarise yourself with. These are:


  • Person-centred care - you must tailor care to each individual patient and meet their needs and preferences.

  • Dignity and respect - all patients must be treated with dignity and respect at all times.

  • Consent - consent must be given before you give any care or treatment.

  • Safety - you must never give unsafe treatment or care, or put patients at risk of avoidable harm.

  • Safeguarding from abuse - your patients should never suffer any form of abuse or improper treatment.

  • Food and drink - all patients must be provided with enough to eat and drink to keep them in good health.

  • Premises and equipment - your premises and equipment must be suitable, kept clean and looked after properly.

  • Complaints - you must have a system in place allowing patients to complain about care or treatment and must investigate complaints thoroughly, taking action if problems are identified.

  • Good governance - you must have effective governance and systems to check on the quality and safety of care given at your organisation.

  • Staffing - you must have enough suitably qualified, competent and experienced staff and provide them with the support, training and supervision they need to do their job.

  • Fit and proper staff - your staff must be able to provide care and treatment suitable to their role, and criminal record and work history checks must be carried out on applicants.

  • Duty of candour - you must be open and transparent with patients about their care and treatment. If something ever goes wrong, you must tell them, apologise and provide the necessary support.

  • Display of ratings - you must display your CQC rating in a visible place and include this information on your website, as well as making CQC’s latest report on your service available to patients.


Domiciliary Care Quality Management System


To ensure quality compliance at your organisation, your best solution is to enlist the help of a care quality management system. A compliance management system (CMS) assists organisations in staying on top of the most recent legal and regulatory requirements and developments, ensuring that they are fulfilled as soon as possible in order to avoid the risk of non-compliance.


These systems will also include an extensive list of policies and procedures that your organisation needs to meet in order to remain compliant. Not only are these designed to help you provide quality care services, but they are based on recognised good practices from notable institutions such as CQC, the National Institute of Clinical Excellence and the Social Care Institution of Excellence.


One of the key advantages of using a care quality CMS, such as the Bettal Cared4 System, is that this is regularly updated to ensure your services are kept up to date with new regulations, standards and recommendations for compliant CQC policies as and when these are released.


Additional Benefits


Alongside the obvious benefit of helping you remain compliant, thus protecting your reputation and mitigating your risks of penalties, a CMS also offers additional benefits that can help your organisation achieve other objectives.


These include:


  • Promote Accountability - compliant management systems establish clear roles and responsibilities within your organisation regarding compliance, thus ensuring accountability should non-compliance occur, with a CMS helping to determine the root cause.

  • Ensure Data Security and Privacy - as a social care organisation, you will deal with plenty of sensitive client information, including medical records and personal information. It is imperative that this data is protected for both ethical and legal reasons; a CMS helps lower the risk of data and privacy breaches through the implementation of data security measures, ensuring compliance with privacy standards.

  • More Efficient Operations - using a CMS makes it much easier to track and manage compliance-related activities, thanks to its provision of a central platform for documenting compliance efforts. In making these internal processes more streamlined and accessible, staff will be able to spend less time on administrative tasks, allowing them to instead spend more time providing care.


The Bettal Cared4 CQC Compliant Quality Management System


If you’re looking for a comprehensive, affordable quality management system that is CQC compliant, then look no further than Bettal Quality Consultancy. The Bettal Cared4 CQC Compliant Quality Management System is ideal for any business operating in the health and social care sector, using CQC compliant policies and procedures to give you the time and opportunity to deliver a high level of care.


Here at Bettal Quality Consultancy, we’re recognised as being among the leading providers of CQC compliant policies and procedures. Our system is regularly updated to ensure compliance with all new CQC regulations, recommendations and standards, and starting from just £70+ VAT a month (that’s half the price of some of our main competitors!) there’s no doubting that it would be invaluable to your organisation.


Alongside our compliance management system, we’re also able to offer you free support with your CQC registration. With our support, 99% of applications who have applied achieve CQC domiciliary care registration, however in the unlikely event that you are refused registration because of your Bettal CQC registration-compliant documents, we will refund your subscription.


For more information regarding the services we provide and how we can assist your organisation, then don’t hesitate to get in touch with a member of our friendly team today. We support organisations who work in various sectors within the health and social care industry.

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