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How to Meet the Care Home Quality Assurance Standards


Care homes are institutions in which the highest level of care should be practised, to the benefit of some of the most vulnerable members of society. As such, there are numerous rules and regulations which exist to ensure this care is always to the highest standard, accounting for health concerns, age and other circumstances. 


Without such standards being upheld at all times, there would otherwise be a risk of negligence or poor quality care - which are certainly not attributes any manager or senior stakeholder would like associated with their particular care setting. 


Within this detailed article, we’ll take you through some of the ways in which you can ensure your setting is fully compliant with CQC expectations, accounting for everything from helpful care compliance, courtesy of Bettal Quality Consultancy Limited, to the possible repercussions for anyone failing to meet these necessary standards in 2024. 


What Is CQC Compliance?


The Care Quality Commission (CQC) is England’s independent care regulatory body, monitoring and rating the quality of care across all health and social care facilities nationwide. It exists to help care recipients and their loved ones make informed decisions about where they go to for care, and is just as important for professionals themselves. 

CQC compliance means adhering to the regulations and standards set by the commission to ensure care services meet the essential requirements and criteria set out in documentation. 


Within a busy care setting, it can of course be easy for senior staff to fall behind on compliance and regulatory detail, especially so much emphasis is placed on delivering services for those in their care, therefore having a compliance expert available at the end of the phone, or booked in to implement processes can ensure less workload for senior staff and assurances that this crucial measure is accounted for.


Areas Of Necessity 


There are a number of necessary areas for any care setting to meet the standards of, which are outlined on the CQC website, and outlined as absolutely essential for anyone seeking to create an appropriate care environment. Each of these areas are as important as the last, so take your time to familiarise yourself, and ensure these are implemented with the expert assistance of Bettal Quality Consultancy:


Person-Centred Care


This criteria concerns the individual nature of any care, focusing on the importance of any care staff ensuring a course of action is catered towards a particular individual and their needs. Staff must act on care or treatment that is tailored to meets needs and preferences of an individual, be it a child in need of safeguarding or an elderly patient with a particular health need.


Dignity And Respect


All individuals being cared for must be treated with dignity and respect at all times, applicable to all situations when under supervision. This includes making sure that individuals have privacy when they need and want it, ensuring that everybody is treated as equals, and that people are given any support to remain independent and involved in the local community


Consent


Carers and other staff members must always be aware of consent, therefore an individual or anybody legally acting on behalf of an individual must give full consent before any care or treatment is given to them. This is extremely important to keep in mind for any one-to-one carers, and must always be complied with regardless of circumstance. 


Safety


Any carers must not under any circumstances provide unsafe care or treatment, nor should they put any individual at risk of harm. This criteria stresses the fact that health and safety risks should be monitored during any care or treatment, with staff possessing the qualifications, competence, skills and experience to keep individuals safe.


Food And Drink


Individuals in care must have enough to eat and drink to keep them in good health while they receive care and treatment. Any allergies should be noted, while dietary requirements should be known as a matter of priority, alongside any health conditions or injuries which could affect routine intake of food or fluid.


Premises And Equipment


The location where you administer care and treatment, as well as the equipment used in it must be clean, suitable and looked after properly. The equipment used in care and treatment must also be secure and used properly, and this includes any machinery, medical devices or routine utilities such as showers, baths and toilets.


Complaints


Those receiving care must be in a position in which they are able to complain about care, welfare and treatment if applicable. The provider of any care must have a system in place so they can handle and respond to complaints too. They must investigate it thoroughly and take action if problems are identified.


Good Governance


The provider of personal care must have plans that ensure they can meet high standards, with effective governance and systems to check on the quality and safety of care at all times. These procedures must help the service improve and reduce any risks to health, safety and welfare of those being cared for.


Staffing


The provider of care must have enough suitably qualified, competent and experienced staff to make sure they can meet these standards, therefore your staff must be given the support, training and supervision they need to help them do their job. The number of staff members able to assist at any one time should be sufficient when bearing in mind the number of individuals being cared for.


Fit And Proper Staff


The employment of fit and proper staff should be a consideration, and the provider of care must only employ people who can provide care and treatment appropriate to their role. As a senior stakeholder you must have strong recruitment procedures in place and carry out relevant checks such as on applicants' criminal records and work history.


Duty Of Candour


This criteria means that all providers of care must be open and transparent with individuals about care and treatment. Should something go wrong, carers must be transparent about what has happened, provide support and apologise. This is important in instances where accidents have occured, and responsibility falls at the feet of a carer or institution.


Display of ratings


Any provider of care services must be sure to display their CQC rating in a place where all can see it. They must also include this information on their website and make the latest report on their service available to you. This is crucial for transparency and means there’s extra visibility to current and potential care patients. 


Ensuring You’re On Track With Compliance Management 


Increasingly crucial as care providers receive more and more scrutiny, the phrase ‘compliance management’ refers to the assortment of procedures, instruments, and systems that a care organisation employs to guarantee they conform with mandatory regulations and laws. These can include internal company policies and restrictions as well as national laws pertaining to the provision of healthcare.


Care compliance is at the core of what we do at Bettal Quality Consultancy, and is achieved through care home management systems, training and extra precautions. A care home management system can support you and your group in consistently providing high-calibre service. This is so that you can meet CQC standards and offer all of your patients high-quality care.


Potential Repercussions


There are set punishments in place for organisations that don’t comply with CQC regulations, many of which involve financial penalties, or in some instances, even more severe repercussions. The care and welfare of service users is a central consideration of the CQC and providers must comply with regulations that safeguards service users. In cases where warning notices for failing to meet quality and safety standards have been given, and the registered person fails to comply with the terms, a criminal conviction may even result in a fine of up to £50,000.


Bettal Quality Consultancy Limited: Quality Care Services And Free Support With CQC Registration


Here at Bettal Quality Consultancy, our compliance management vision is to provide the social care sector with quality management systems and other documentation that complies with the international standards and best practices, Care Quality Commission and Local Authority Commissioners. Using Bettal quality compliance products and technology can provide the care sector with expert services and demonstrate their quality to enforcing agencies and other stakeholders.


We offer professional compliance management services to a range of clients, including care homes, domiciliary care teams, supported living facilities and daycare centres. We can provide you with a CQC-compliant quality management system complete with regularly updated policies and procedures. Contact today for further information and expert advice.


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