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What Do Care Home CQC Inspections Involve?

Updated: Jun 14

care worker chatting to service user

Effectively navigating Care Quality Commission (CQC) inspections is crucial for care providers in England. Whether you’re a care home manager currently gearing up for an inspection or simply looking to stay informed about regulatory requirements, this guide will walk you through the key aspects of CQC inspections. Read on to equip yourself with the knowledge and tools needed to ensure your care home meets CQC standards and continues to provide excellent care.

What Are CQC Inspections?

The CQC is in charge of regulating health and social care providers in England, including ensuring that policies and procedures for care homes are being met. One of the ways they do this is through physical inspections, which allow them to observe how health and social care providers operate day-to-day and evaluate the quality of the care being provided. Ultimately, the CQC simply wants to be reassured that your care home is providing safe, thorough, legal and effective care.

Types of Inspections

There are two types of CQC inspection: comprehensive and focused. Comprehensive inspections thoroughly evaluate all aspects of a service to ensure it meets standards, with no fixed rules on frequency, notice period, or team size.


Focused inspections have a narrower scope, addressing specific concerns flagged during comprehensive inspections or routine monitoring, for example. Changes in provider circumstances, such as mergers, can also trigger a focused inspection. The size and involvement of the inspection team will likely vary based on the focus.

Preparing for an Inspection

Before an inspection takes place, there are several things you can do to prepare for it. We would always recommend carrying out a mock inspection beforehand, as this will help you feel prepared for the actual inspection on the day. Here are some inspection components that you should bear in mind when preparing:

Providing Evidence

In an inspection, the representative of CQC will need to see evidence of your responsible work. This will include reviewing records and rotas, as well as documents and policies. This will help them to get to grips with the nature of your working practices, and whether your behaviour and practices are indeed CQC-compliant policies.

Speaking to Staff

In all likelihood, staff will need to be spoken to during a visit from a CQC representative.

Gathering Feedback

During an inspection, the representative will be speaking to guests and residents, trying to get a sense of the true quality of your facility.

Inspection Report Ratings

After the inspection has taken place, a report will be produced outlining how well your care home is currently adhering to CQC standards. As part of this report, you will receive one of four ratings:


●      Outstanding - the service is performing exceptionally well

●      Good - the service is performing well and meeting expectations

●      Requires improvement - the service is not performing as it should and the facility has been informed of how to improve

●      Inadequate - action will be or has been taken against the person or organisation that runs the facility

Upon receiving your overall rating, you will be required by law to display it on-site so that it is visible to those using your services.

CQC Compliance Management with Bettal

At Bettal Quality Assurance, we can help you successfully pass your inspection with ease, thanks to our range of products and services. Our affordable CQC-compliant quality management system can help you ensure your care home meets CQC standards without exceeding budgets.


For further information about us and our services, please visit our website. Alternatively, if you’re in need of one-to-one expert guidance, feel free to contact us directly.

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