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What to Know About Domiciliary Care CQC Registration

At Bettal, we have been supporting new businesses as they get registered with the CQC for over 25 years. The majority of customers using our products are those applying for domiciliary care registration. The week of the 11th March 2024 has seen the launch of the CQC’s new provider portal, alongside a change in how CQC registration is managed for all types of providers.   

While you can undertake registration alone, at Bettal, we have utilised our expertise and adapted our CQC Registration for Home Care Service to compete with the part of the process that has moved online, as well as the change of requirements for CQC quality compliance. 

This brief blog will discuss what is needed to register a CQC Domiciliary Care Service, so read on for everything you need to know. 

Getting Online

Current providers will know that the CQC provider portal has been updated. New providers looking to register their business should read the guidance for CQC registration here

From here you can also register to get a CQC provider portal login. The application forms such as those for registering the service and as the manager are now entirely online, found in this portal. 

Before you can start the process, however, you must obtain a DBS certificate for anyone applying to be an individual provider, registered partner or registered manager. This check must be no more than 12 months old when submitted, otherwise your application will be returned. You can read more about the DBS checks required on the CQC website.

Domiciliary Care: CQC-Compliant Policies and Procedures

As part of the process of registering a domiciliary care service, you will also need to upload several domiciliary care CQC-compliant policies and procedures. During this stage, Bettal can help you get started. We have recently adapted and updated our registration pack to account for the changes to the CQC registration requirements.

What you will need for the registration includes: 

  • Consent Policy and Procedure

  • Equality, Diversity and Human Rights Policy

  • Financial Viability Statement (Unless Corporate)

  • Governance Policy

  • Infection Prevention and Control

  • ICO Registration Document

  • Medicines Management Policy

  • Public and Employer Liability Quote or Certificate

  • Recruitment Policy

  • Safeguarding Policy and Procedure

  • Business Plan

  • Duty of Candour Policy

  • Person Centred Care Planning Policy (PCCPP)

  • Quality Assurance Policy

  • Risk Management Policy

  • Staff Training Matrix

Each of these policies needs to meet the CQC requirements for registration and contain prescribed levels of information. For example, the CQC requires that the infection control policy contains information on how you will assess the risk of infection and prevent, detect and control its spread. The document should include at least:

  • Your systems manage and monitor the prevention and control of infection

  • How you will assess the risk of infection – consider how susceptible the users of your service are and any risks their environment and other people may pose to them

  • Reference to the code of practice on the prevention and control of infections, issued under the Health and Social Care Act 2008

  • The protocols relating to staff vaccination status

  • Access to personal protective equipment (PPE) and what will be available

Bettal has mapped its policies and procedures to the various requirements and is happy to stand by our existing guaranteed domiciliary care registration pledge.

What Else to Prepare

As well as policies and procedures, people seeking to register for domiciliary care services also need to ensure that before they start the registration process, they have considered two important aspects of the process, namely:

  • How your service will meet the standards set out in our quality statements.

  • The aims and objectives of your service - when combined with the rest of your application, this will form your statement of purpose.

Bettal has a set of suggestions for meeting the standards set out in the quality statements as they apply to the five key questions: 

  • Safe

  • Effective

  • Caring

  • Responsive

  • Well-Led

These suggestions are there to help prompt providers to consider how they will, once registered, provide CQC-compliant domiciliary care. We also have some specimen aims and objectives to help prompt new providers to tailor their responses during the application process. Aims and objective writing for provider applications will feature in subsequent guidance for the CQC registration blog. 


Understanding the CQC domiciliary care registration process has always been difficult. As the process has changed, providers may find they need some support from a tried and tested consultancy like Bettal. We have decades of experience in providing affordable policies and procedures for domiciliary care registration to our customers. 

Bettal Quality Consultancy has a comprehensive and regularly updated suite of policies, procedures and risk assessments tailored to all forms of social care provision, helping to support busy registered managers and their teams in registration and the provision of CQC-compliant care once they have gained their CQC registration.

If you would like to know more about us and our services, browse our website. Otherwise, please feel free to get in touch with our friendly team for further support. 

Telephone: 01697741411

Peter Ellis MA MSc BSc(Hons) RN


Bettal Quality Consultancy

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