CQC are now getting behind the drive to encourage providers to make best use of the technology that is out there. In their latest review of the Key Lines of Enquiry one of the inspector’s prompts will be the use providers are making of technology to the benefit of service users. In these cash strapped times many providers may feel that they would like to embrace the use of more technology in their services, they will at the same time ask the question “How are we going to pay for it”. Given the current momentum towards the use of technology, I would suggest that it is more a question of what providers can do now with the resources they have, rather than waiting for better times in the future. Some of the advantages of increased use of technology in social care settings could include: • Savings in staff time. • Help in the retention of staff by providing a more interesting job. • More independence for service users. • Better quality of life for service users. It should go without saying that technology is not a panacea, it will never stand to replace the human interaction that occupies the very heart of adult social care. Nor will it ever replace the compassion, kindness, empathy and understanding between care staff and the people who receive care, who are care dependent and exposed to considerable vulnerabilities. However, what technology does represent is the potential to enhance the quality of adult care by empowering care providers with ways to: • improve operational efficiencies; • reduce errors and risks; • increase capacity to manage limited resources effectively; • and most importantly, give care and nursing staff more time and space to deliver personalised care and support.
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