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CQC Policies & Procedures in Nursing & Care Homes

Cared4 has now been on the market for more than 20 years It is now recognised as being among the leading quality management systems in the social care sector, with the longest success rate. Tantamount to the regard in which Cared4 is held by management, staff and CQC inspectors.

The Cared4 system for older persons has been the subject of substantial research, knowledge of inspection, and management of care services. It is underpinned by practical input from managers and care staff who work in care and nursing homes.

The care policies and procedures were developed with the help of staff working in care homes for older persons. They are therefore based upon the practical delivery of care tasks. The procedures follow best practice in a sequential format and therefore each stage of the procedure is clear and understandable to all staff.

As a result, Cared4 can be seen as much more than a set of policies and procedures but a quality management system that is also a training resource for staff. It enables managers to give new staff policies and procedures as part of their induction. As the policies and procedures are based on best practice, staff gain an understanding of quality of care from induction at the outset.

We are confident that where a service has the Cared4 quality management system in place that is being followed by staff in the service, they will comply with the requirements of CQC and the Fundamental Standards. This is because every prompt contained in the Key Lines of Enquiry forms an integral part of our policies and procedures.

Given the track record and background to Cared4 and those involved in its development you can be sure that you are investing in a system that will give confidence to you and your staff in delivering quality care services to Service Users, and demonstrating to CQC inspector’s compliance to requirements.

Bettal is so confident about Cared4 meeting the CQC Fundamental Standards and the Key Lines of Enquiry; that should an inspector require a document that is not in our system we will create it for you free of charge. We are always willing to learn and improve our system.

In 2017, a Bettal customer who operates a care home (and has used our Cared4 system for many years) was awarded an ‘outstanding grading’ by the Care Quality Commission for the services they provide. (see testimonials).

While we are fully aware that the award required this service to demonstrate more than quality documentation.

It should give you confidence, that CQC considered the system contributed to the quality of the service, if you are considering investing in our Cared4 Quality Management System.

The Cared 4 package for Care Homes and Nursing Homes includes:

  • 2 ring binders containing 75 policies, 82 procedures and 153 forms customised with the name of your service.
  • Access to your documents via our myCared4EQMS electronic platform which mirrors the hard copy documentation enables you to view change print and archive your documents.
  • Free update service.

Albert Cook
Former Principle Inspector and Fellow of the Chartered Quality Institute


We've only been running for 2 years but CQC inspectors have commented that we have better documentation than agencies that have been running for many years.
Lee Marsh - New Horizons Trust